Shamrock Environmental

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Environmental Customer Service Representative

Environmental Customer Service Representative

ID 
2018-1070
# of Openings 
1
Job Locations 
US-NC-Browns Summit
Job Post Information* : Posted Date 
3/28/2018
Category 
Customer Service

More information about this job

Overview

Serves Shamrock Customers by determining Shamrock's approach to meeting those needs. 

Responsibilities

Preliminary waste characterization and best management practices to include:

  • Receiving facilities (internal or external) and methods of management
  • Available service offerings and limitations
  • Equipment and personnel required to perform the work

Develop winning proposals, including:

  • Setting pricing using company standards and estimating spreadsheets.
  • Presenting company qualifications and represents customer-specific submittals.
  • Assisting operations and estimating personnel with vendor/subcontractor sourcing needs.
  • Developing a written presentation that meets company contracting standards, communicates the scope clearly and professionally, and demonstrates Shamrock’s capacity to perform the work.   
  • Obtain customer contract authorizations.
  • Work with customers to complete material characterization profiles and waste approvals.
  • Schedule work with Shamrock dispatchers
  • Create manifests and shipping documents.
  • Receive and evaluate post-project paperwork.
  • Create invoices.

 

Perform other duties as assigned. Duties may be clerical or administrative and may involve additional customer interaction, documentation, contracting, operations, sales and marketing. This job is primarily office work, with heavy computer and telephone use required.

 

 

Qualifications

  • Previous experience in the waste services industry. Working knowledge of RCRA, TSCA, CWA and other waste regulations as well as shipping regulations.
  • Close customer contact and problem-solving skills.
  • Highly organized and motivated to build business.
  • Excellent communication and business math skills.
  • 4-year degree in a related field or equivalent work experience.
  • Advanced computer skills required: Microsoft Office Suite, Microsoft Outlook. Prefer some familiarity with CRM software and other databases.
  • Prefer familiarity with basic accounting concepts.